Expert Support

Managed Services

End-to-end network lifecycle services from design and deployment to day-to-day management — with direct engineer access and 24/7 monitoring from the Hopbox portal.

Network Design & Planning

Our engineers assess your requirements, design the network topology, and plan link configurations for optimal performance and redundancy.

On-Site & Remote Deployment

Professional installation at your sites or remote provisioning via zero-touch — we handle the full deployment lifecycle.

Day-to-Day Management

Ongoing configuration changes, policy updates, firmware upgrades, and capacity adjustments handled by our operations team.

Direct Engineer Access

Reach network engineers directly via email and phone — no tiered support queues. Get expert help when you need it.

Hopbox Monitoring Portal

24/7 proactive monitoring with automated alerting. Our NOC detects and responds to issues before they impact your business.

Charcoal Web Management

Managed web access control via the Charcoal portal — we configure and maintain URL filtering policies on your behalf.

Services at a Glance

24/7
Monitoring

Round-the-clock NOC surveillance and alerting

Direct
Engineer Access

No tiered support — talk to experts directly

End-to-End
Lifecycle

Design, deploy, manage, and optimize

Proactive
Issue Resolution

Detect and fix problems before they impact you

Service Scenarios

How we help businesses

No In-House IT Team

Outsource your entire network operations to our managed service — from design to daily management, we handle everything.

Rapid Expansion

Opening new branches fast? Our deployment team provisions and configures sites remotely, shipping pre-configured appliances.

Augmented IT Staff

Supplement your existing IT team with Hopbox expertise for complex configurations, troubleshooting, and capacity planning.

Let Us Manage Your Network

Focus on your business while our experts design, deploy, and manage your network infrastructure.